Privacy Policy

1 INTRODUCTION

This privacy policy describes how we collect and use personal information about you before, during and after you have a shareholding with us. It is important you read this policy so that you are aware of how and why we are using such information. We recommend you keep a copy of this policy.

Our group is made up of different legal entities including Owl UK Lodge Parks Limited, The Barns at Blackwater Meadow (Land) Limited and The Barns at Blackwater Meadow (Operations) Limited so when we mention “The Barns”, “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in The Barns group responsible for processing your data. We will let you know which entity will be the controller for your data when you purchase a product or services with us. The Barns at Blackwater Meadow (Operations) Limited is the controller and responsible for this website.

We reserve the right to update this privacy policy at any time, and we will provide you with a new policy by publishing it on this website when we make any substantial updates.

We may also notify you in other ways from time to time about the processing of your personal information.

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

Email address: info@stayathebarns.com

Postal address: Moseley Hall Farm, Chelford Road, Knutsford WA16 8RB

Telephone number: 01691 897 181

2 YOUR PERSONAL INFORMATION

In this privacy policy, “your personal information” means your personal data i.e., information about you from which you can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer the following personal information about you and use it as described in section 3:

your name, address, telephone numbers, email address(es), date of birth, place of birth, nationality, marital status, title, gender;
tax/residency status, passport, employment, banking and financial details;
information that you provide by completing forms/documents that we provide to you;
details about payments to and from you and other details of products and services you have purchased from us;
internet protocol (IP) address, login data, browser type and version, time zone setting and location and other technology on the devices you use to access this website and information about your usage of this website;
information we obtain from administering your shareholding;
details of the shareholding you have and have had with us and all relevant transactions;
details of when you contact us and when we contact you (e.g., copies of any correspondence);
your preferences in receiving marketing from us and/or third parties and your communication preferences.

3 HOW WE COLLECT YOUR INFORMATION

We may collect, use, store and transfer the following personal information about you and use it as described in section 3:

your name, address, telephone numbers, email address(es), date of birth, place of birth, nationality, marital status, title, gender;
tax/residency status, passport, employment, banking and financial details;
information that you provide by completing forms/documents that we provide to you;
details about payments to and from you and other details of products and services you have purchased from us;
internet protocol (IP) address, login data, browser type and version, time zone setting and location and other technology on the devices you use to access this website and information about your usage of this website;
information we obtain from administering your shareholding;
details of the shareholding you have and have had with us and all relevant transactions;
details of when you contact us and when we contact you (e.g., copies of any correspondence);
your preferences in receiving marketing from us and/or third parties and your communication preferences.

4 HOW WE USE YOUR INFORMATION

We will only process your personal information when the law allows us to. Most commonly, we will process your personal information in the following circumstances:

When we need to perform the contract we are about to enter into or have entered into with you;
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
Where we need to comply with a legal obligation (such as maintaining and administering the Company’s register of members or maintaining and administering a register of beneficial ownership);
Where we need to comply with a legal obligation;

Where we use your personal information because we have a legal obligation to do so or to perform a contract with you, there is no right to object.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5 MARKETING

We strive to provide you with choices regarding certain personal information uses, particularly around marketing and advertising.

We may use your identity, contact, technical usage and profile data to form a view on what we think you may want or need or what may be of interests to you.

You will receive marking communications from us if you have requested information from us or purchased goods or services from us and have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal information with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal information provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

6 DISCLOSURES OF YOUR PERSONAL INFORMATION

We may share your personal information with third parties where required by law, where it is necessary to administer our contract with you or where we have another legitimate interest in doing so.

We do not allow our third-party service providers to use your personal information for their own purposes. We only permit them to process your personal information for specified purposes and in accordance with our instructions.

We may share your personal information with:

People who support services we provide: group companies andthird parties who help us provide our services to you, and who are bound to keep such information secure and confidential and our professional advisers and third parties who are used by us to perform processing activities;
People we have obligations to give it to:UK tax authorities, UK and overseas regulators and authorities in connection with their duties, when we are required to comply with (i) a court order, (ii) a request from a law enforcement agency or (iii) other legal obligations, when there is a public duty to disclose information for example law enforcement and professional bodies, to comply with anti-money laundering legislation and when it is necessary to prevent bribery, fraud, terrorist financing and money laundering;
People you want us to give it to: to your advisers (such as accountants, lawyers, financial or other professional advisers) if you have authorised anyone like this to represent you, or any other person you have told us is authorised to give instructions or to use the account or services on your behalf (such as an attorney under a power of attorney) and other instances where you have provided consent.
We may also share your information for our legitimate interests:in the event that we sell or buy any of our business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets, or to anyone funding the sale or purchase of such business or assets regardless of whether the sale or purchase is completed and to protect our rights, property, or safety of you and others.

7 TRANSFERRING INFORMATION OUTSIDE THE UK

Some of the third parties we share information with may be located outside of the UK. We will always take steps to ensure that any transfer of information outside the UK is carefully managed to protect your privacy rights.

8 HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe that there is a prospect of litigation in respect of our relationship with you.

9 DATA SECURITY

We have put in place appropriate security measures to assist in the prevention of your personal information being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

10 YOUR RIGHTS

Under certain circumstances, by law you have the right to:

request access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
request deletion of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.
request deletion/removal of your personal information where you have exercised your right to object to processing (see below).
object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
request the transfer of your personal information to another party.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

11 COMPLAINTS

If you have any questions or complaints about how we process your personal information, please contact us using the details above.

You can also make a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your information.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: www.ico.org.uk

PRIVACY POLICY